We currently ship within the United States only. We can't ship to P.O. boxes or APO/FPO addresses, and some large items may not be available to Alaska, Hawaii or U.S. territories.

Orders are processed within 1–3 business days, and most arrive within 7–14 days of ordering. Each product page shows an estimated delivery window. You'll get a tracking link by email when your order ships.

Yes. Use the tracking link in your shipping confirmation email, or enter your tracking number on our Track Order page.

Yes, as long as it hasn't shipped yet. Email us as soon as possible with your order number.

You can return unused items in their original packaging within 30 days of delivery. For change-of-mind returns, you pay return shipping; if an item arrives damaged or faulty, we cover it. See our Refund & Return Policy for details.

Email us within 7 days of delivery with your order number and photos of the damage and packaging. We'll send a replacement or give you a full refund.

Calorie figures on the walking pad display and jump rope counter are estimates based on general formulas, not medical measurements. Use them as a guide to track your progress.

Yes. The walking pad is designed to be used with a standing desk or another surface at a comfortable standing height.

Major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay, all through Shopify's secure, encrypted checkout.

Email sweatlabsupply@gmail.com or use our contact form. We aim to reply within one business day.