Refund & Return Policy
Last updated: October 1, 2026
We want you to be happy with your SweatLab Supply order. If something isn't right, here's exactly how returns and refunds work.
30-day returns
You can request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all parts and accessories.
To start a return, email us at sweatlabsupply@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
Return shipping costs
- Change of mind: you pay for return shipping. The walking pad is a large, heavy item, so return shipping can be significant. We recommend keeping the original box until you're sure you're keeping it.
- Damaged, faulty or wrong item: we cover the cost, and you can choose a replacement or a full refund.
Damaged or faulty items
Please check your order when it arrives. If anything is damaged, faulty or incorrect, email us within 7 days of delivery with your order number and photos (or a short video) of the problem and the packaging. We'll arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method, usually within 5–10 business days (your bank may take a little longer to show it). Original shipping charges, if any, are refunded only when the return is due to our error or a faulty item.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible; once an order has shipped, it's treated as a return.
Exchanges
We don't do direct exchanges. Return the item for a refund and place a new order for the item you want.
Questions
Email sweatlabsupply@gmail.com. We aim to reply within one business day.